Refund Policy
Last updated: October 8, 2026
At eyster appliance, we want you to be completely satisfied with your purchase of the Heated Blanket Wrap. If you are not entirely happy, we're here to help.
1. 30-Day Return Window
You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. It must also include all original accessories and documentation.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at support@heatedblanketwrap.com. Please include your order number and the reason for your return in your email. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
Please do not send your item back without first receiving an RMA number, as this may delay or prevent your refund.
3. Return Shipping Costs
The customer is responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refunds
Once we receive your returned item and inspect it, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the item's condition.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some time for your bank or credit card company to post the refund to your account.
5. Non-Returnable Items
Certain types of items cannot be returned, including:
- Items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.
- Items returned more than 30 days after delivery.
- Clearance or final sale items.
- Gift cards.
6. Damaged or Defective Items
If you receive a damaged or defective Heated Blanket Wrap, please contact us immediately at support@heatedblanketwrap.com with details of the product and the defect. Please include photos or videos of the damage/defect if possible. Upon review, we will offer you a free replacement or a full refund, including any original shipping costs, at no additional charge to you. You may not be required to return the damaged/defective item.
7. Exchanges
We only replace items if they are defective or damaged (as per section 6). If you need to exchange it for the same item, send us an email at support@heatedblanketwrap.com. If you wish to exchange an item for a different product, you will need to return the original item for a refund and place a new order for the desired item.
8. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@heatedblanketwrap.com.
9. Contact Us
If you have any questions on how to return your item to us, contact us at support@heatedblanketwrap.com.